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How To Stop Future Contact To Lead (Enable DND Mode)

In this guide, we will explain how to stop future contact to leads by enabling the Do Not Disturb (DND) mode.

Unsubscribe from Text Messages

If a lead says "Stop" or wants to unsubscribe, it will automatically unsubscribe them from text messages. However, you can still call them. In fact, it's a great time to call them because you know they have their phone with them.

Add Contact to Do Not Disturb List (Tracking Status)

If you want to add a contact to a Do Not Disturb list, follow these steps:

• Go to Contacts on the left-hand side of the screen.
• Select the contact you want to add.
• Under Lead Follow-up Tracking, select Do Not Contact and hit Save.

By doing this, you are preventing the automated contact from receiving any future follow-up messages, calls, or voicemails.

Disable Text Messages

To disable text messages only, follow these steps:

• Scroll down to the bottom of the page.
• Select DND for text messages only.

This will block all future text messages, but you can still call the contact.

Block a Contact

If you want to block a contact completely, follow these steps:

• Select the contact you want to block.